Shipping & Returns

Shipping options

We offer two options.

1. Click & Collect
   If you live in the local Motueka area, you are welcome to visit the Astrolabe Fashions store to collect your order. Please select Click & Collect as your shipping option during check out and we will email you instructions for your collection option.

2. Free Shipping
   We offer free shipping anywhere in New Zealand. Please choose this option at check out if you live outside of Motueka. This option is also available if you live in the local Motueka area. Please Note goods returned for refund will have the original delivery costs deducted from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Shipping Questions

Who do you use for shipping?
We use NZ Post and CourierPost to ship our products.

When will my order be processed?
We aim to process your order within two working days of your order. This excludes weekends and public holidays.

When will I know my order is on its way?
You will receive an email to say your order has been processed and is on its way.

How long will it take for my order to arrive?
Please allow 5 - 7 working days for your parcel to arrive. If you live rurally, please allow 6 - 10 working days.

Can I track my order?
You will receive an email when your order is complete detailing a tracking number. If you are concerned your order is taking too long please call us on +64 352 89 770.

What if it doesn’t arrive?
If your order doesn’t arrive, please get in touch with us as soon as possible. You can either use the form on our Contact page or direct message us on Facebook or Instagram.

What if I have received the wrong order?
Please contact us right away via our Contact page or direct message us on Facebook or Instagram. We'll get it sorted for you as soon as possible.

Returns

We get it! Sometimes the things you buy online just aren’t right or don’t fit right so we offer a refund or exchange on full price items (excludes sale items) within 7 days of delivery on items from our website. All in store purchases excluding sale goods and swimwear may be returned for a store credit or exchange only.

Please note: We will only accept returns for refund or exchange that meet the 7 day from delivery timeline and are in their original condition with original tags still attached also the original delivery costs will be deducted from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Returns Questions

How can I return my order?
To return your order please contact us via the form on our Contact page on the day the delivery arrives so we can organise a refund or exchange within the 7 day return time frame. Please include in the message if you would like a refund or an exchange. We will then send you instructions for returning the order.

Please note: We cannot refund your credit card directly. All refunds will be done via direct bank transfer.

What service should I use to return my product?
We recommend using a courier or tracked return service to ensure the product meets the return time frame and does not get lost. You are liable for the loss of an item when it is being returned, so please package and return any items using registered mail.

Why was my return declined?
On rare occasions a refund may be declined. This will only occur when the product is damaged, has not arrived in its original condition or is outside of the returns time frame of 7 days.

How long will it take for my refund to be processed?
Once your return has arrived in-store, it will take 2 - 3 working days to process your return and refund you or exchange the product.

Can I return or exchange a sale item?
All sale item purchases are final. We are unable to accept returns or exchanges.

How do I return faulty product?
We do our best to quality check all products before they are sent but in the event you receive a faulty product, please contact us via the form on our Contact page with details of your purchase, the fault and photos of the fault. We can then help you with next steps. For faulty garments we will refund you your postage as we understand this is not your fault. Please make sure you include your postage receipt for a refund.

Please note: All faulty returns will be assessed by our team. We will then be in touch to provide a replacement, exchange or refund depending of the situation.

When will I know you’ve received my return?
When we have processed your return we will email you with an update. This make take 2-3 working days from receiving your return. If you are concerned about your return please contact us via the form on our Contact page.

Can I return my online purchase in-store?
Yes, we’d love to see you. But remember all sale purchases are final and cannot be refunded or exchanged.

If you have any questions for us which is not listed above, please contact us via +64 352 89770 or the form on our Contact page.